Terms and Conditions

Last updated: 8 September 2026　·　Effective date: 1 January 2026

1. Acceptance of Terms

By completing course registration and payment on this website, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions, the Cancellation and Refund Policy and the Privacy Policy in full. If you do not agree with any part of them, please do not proceed with registration or payment.

If you register on behalf of a company or organisation, you confirm that you are authorised by that company or organisation, and that the company or organisation is likewise bound by these Terms.

2. Scope of Services

The services provided by the Company are training courses, workshops, coaching and related digital learning content. The specific content, duration, format, package items and number of participants for each course are as set out on the Programmes page of this website and in the information provided at the time of registration confirmation.

2.1 Services Not Included

Unless expressly stated otherwise on the Programmes page, our courses and instruction do not include the following:

• Applications for enterprise account verification on Xiaohongshu or any other platform
• Advertising account setup or managed ad-buying services
• Account management on your behalf, content production on your behalf, or any form of execution on your behalf
• Any guarantee as to a platform's review outcome, account weighting or traffic allocation

If you require any of the above, you may enquire with the Company separately; whether such services are offered, and the applicable fees, will be set out in a separate explanation and quotation at that time.

3. Registration and Payment

1. All course prices are as displayed on the Programmes page of this website and are quoted in Malaysian Ringgit (MYR / RM).
2. Online payments on this website are processed by the third-party payment service provider senangPay, which accepts online banking transfer (FPX) and credit / debit card payment. The Company does not store your full card number or online banking login credentials.
3. You must check the registration details you have entered before confirming payment. Before final payment confirmation, you may go back to the previous step and correct any incorrect information.
4. Upon successful payment, the Company will send a payment confirmation email to the email address you provided on the same day. If you do not receive confirmation within 24 hours, please contact us immediately.
5. Places are allocated in order of completed payment. If a session is full, the Company will arrange for you to transfer to the next session or handle the matter in accordance with the Refund Policy.
6. Course prices may change due to promotions, early-bird offers or package adjustments. The applicable price is the one displayed at the time you complete payment; the Company will not make up or refund any difference arising from subsequent price changes.

3.1 Instalment Payment

Certain courses may be paid by instalment with the Company's written consent. Where applicable:

1. The number of instalments, the amount of each instalment and the due dates are as set out in the payment arrangement confirmed by both parties.
2. The Participant must pay each instalment on time as agreed. If payment is overdue, the Company is entitled to suspend the Participant's learning access until payment is settled.
3. Until all sums are paid in full, the Company is entitled to withhold the certificate of completion, course recordings or other package benefits.
4. Refunds on instalment payments are calculated on the basis of the sums actually received by the Company; see Section 7 of the Cancellation and Refund Policy.

4. Activation and Delivery of Services

1. Online learning access (learning site login, AI system access, recording playback, etc.) is generally activated within 1 to 3 working days after payment confirmation, with activation details notified by email or WhatsApp.
2. In-person courses are held on the date and at the venue of the session registered for. The Company will notify the detailed time, venue and pre-course preparation 3 to 7 working days before the course begins.
3. Live online courses must be attended at the appointed time. Those unable to attend may review the recording, subject to the playback access period stated in each course package.
4. These services are training services and digital content and do not involve the shipment of physical goods; no shipping policy therefore applies.

5. Service Period and Expiry of Benefits

1. Unless otherwise stated, each package benefit (such as 1 year of course-repeat access, 1 year of learning site login, 3 months of WhatsApp Support, 90 days of Coaching, etc.) is calculated from the course commencement date or the access activation date, whichever is earlier.
2. If a Participant is unable to attend, use or complete the relevant services for personal reasons, the Participant may raise this with the Company within the service period, and the Company will assess whether an adjustment can be arranged based on the actual circumstances.
3. If the Participant does not raise the matter within a reasonable time, or the assessment finds that the conditions for extension are not met, the relevant service benefits will lapse naturally upon expiry of the original period, and no compensation or extension will be arranged.

6. Rules for Coaching Sessions

Applicable to packages that include Coaching Sessions:

1. The Company will provide a schedule of bookable slots; Participants must book their own slots from those made available.
2. Each month's Coaching Session must be booked and used within that month. Failure to book or to attend is treated as voluntary forfeiture of that session; no make-up session will be given and it will not be carried forward to the following month.
3. To change a booked slot, the Participant must give 5 days' advance notice. Where no advance notice is given, or the Participant fails to attend without reason, that session is treated as used.
4. Coaching Sessions are limited to course-related guidance, including adjustments to account direction, content planning guidance and answering course-related questions.
5. Coaching Sessions are for the Participant's own use only and may not be transferred, shared or attended by another person on the Participant's behalf.

7. Communication

1. Training and communication platforms include but are not limited to WhatsApp, Zoom and online systems designated by the Company.
2. To keep communication clear, keep execution aligned and retain a complete traceable record, communication during the service period is conducted uniformly by text or voice message.
3. The Company does not provide telephone coaching; no phone call can serve as formal communication or as the basis for instructions.
4. The coaching team responds Monday to Friday, 10:00 AM – 7:00 PM. Messages sent outside office hours will be answered on the next working day.

8. Participant's Responsibilities

1. The Participant shall take part in accordance with the Company's teaching guidance and course arrangements, and shall actively complete the relevant exercises and practice.
2. The Participant must ensure that the accounts and personal data provided are true, lawful and valid.
3. The Participant must comply with the rules and policies of Xiaohongshu and other relevant platforms.
4. Outcomes arising from the Participant's own operations, content publishing or business decisions (including but not limited to an account being rate-limited, banned or penalised) shall not be treated as a defect in the Company's courses or services.

9. Statement on Results (Important)

10. Intellectual Property and Confidentiality

1. All course content, teaching materials, slides, templates, SOP documents, AI systems and teaching assets provided by the Company remain the intellectual property of the Company and are protected under the relevant laws of Malaysia.
2. The Participant shall keep course content, teaching materials, internal documents and business models confidential, and shall not disclose, record, reproduce, resell, publicly disseminate or provide them to any third party in any form.
3. Learning accounts are for the Participant's own use only and may not be shared, transferred or lent out.
4. In the event of any infringement of the Company's intellectual property or trade secrets, the Company reserves all rights of legal recourse and is entitled to terminate that Participant's learning eligibility and all related services immediately, with no refund.

11. Course Changes, Postponement and Cancellation

1. The Company reserves the right to make reasonable adjustments to course content, module sequence, trainer arrangements and delivery method, provided that the Participant's existing entitlements are not affected.
2. If, due to insufficient enrolment, venue issues, trainer illness or other operational factors, the Company must postpone or cancel a session, it will notify Participants as early as possible and handle the matter in accordance with Section 5 of the Cancellation and Refund Policy.

12. Force Majeure

If, due to natural disaster, flood, fire, epidemic, war, government policy, disruption of public transport or any other unforeseeable and unavoidable event, these Terms cannot be performed in whole or in part, the affected party shall notify the other party within a reasonable time and provide supporting evidence. The Company will assess the actual circumstances and adjust the relevant service arrangements accordingly (such as rescheduling, moving online or arranging an alternative).

12A. Cancellation and Refund

Cancellation, transfer of session, transfer to another person and refund of courses are governed entirely by the Cancellation and Refund Policy. In summary:

• Where learning access has not yet been activated and the Participant has not attended and has not received any materials, a full refund may be requested within 3 working days of payment.
• Once online learning access, the AI system, course recordings or materials have been activated or sent, or the Participant has attended any part of the course, fees paid are non-refundable, non-transferable and non-deferrable.
• All refund requests must be submitted by email or WhatsApp, together with proof of payment and receiving bank details.
• Where a refund arrangement is reached in an individual case, the parties shall sign a separate written settlement agreement; once signed, that agreement constitutes a final and complete settlement.

In the event of any inconsistency between these Terms and the Cancellation and Refund Policy, the Cancellation and Refund Policy shall prevail.

13. Breach and Termination

If a Participant breaches these Terms, or engages in any conduct that disrupts the course, harasses other Participants or trainers, or infringes the Company's rights, the Company is entitled to terminate that Participant's learning eligibility and related services immediately, with no liability for any refund or compensation.

14. Limitation of Liability

To the fullest extent permitted by Malaysian law, the Company's total liability in respect of these services shall not exceed the amount actually paid by that Participant for the relevant course. The Company shall not be liable for any indirect loss, loss of business, loss of profit or loss of data.

These Terms do not exclude or limit any consumer right that cannot be excluded under the Consumer Protection Act 1999 or other Malaysian law.

15. Personal Data

The Company processes Participants' personal data in accordance with the Personal Data Protection Act 2010 (PDPA 2010); see the Privacy Policy.

16. Amendment of Terms

The Company reserves the right to amend these Terms at any time. Amended Terms will be published on this page and take effect immediately, without affecting the existing entitlements of Participants for courses already confirmed before the amendment. You are advised to review this page each time before registering.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of any dispute arising from these Terms, the parties shall first seek to resolve it amicably; failing which, the dispute shall be submitted to a court of competent jurisdiction in Malaysia.

18. Contact Us

If you have any questions about these Terms, please contact:

• Email: vinjomarketing@gmail.com
• Tel / WhatsApp: +60 14-660 6148
• Office hours: Monday to Friday, 10:00 AM – 7:00 PM (GMT+8)
• Company address: 130, Jalan Cerdas, Taman Connaught, 56000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur